Terms and Conditions

Booking Policy


  1. Bookings
    1. All bookings that do not require full payment up front require a 20% deposit payable at the time of booking confirmation.
    2. Full payment is to be made upon invoicing and received no less than 14 days prior to commencement of the course.
  2. Cancellations and transfers

    Cancellations and transfers can cause logistical issues and will be subject to the following conditions:

    1. Delegates can be substituted at any time prior to the commencement of the course.
    2. A course place may be cancelled prior to the commencement of the course within the notice periods set out below and might incur a penalty charge:
      1. 60-90 days - No cancellation charge, transferable.
      2. 30-60 days - 25% of course fee cancellation charge, transferable.
      3. 30 or less days - 100% of course fee cancellation charge.
    3. Transfers can be made at any time prior to 30 days before the commencement of the course.
    4. Cancellations and transfers must be submitted in writing to PVM Smart Learning. Notification can be sent via our contact form or post (117 Jermyn Street, London, SW1Y 6HH). Where refunds are due payment will be made in the same form as was received. Please allow two weeks for processing.
    5. PVM Smart Learning makes every effort to ensure published programmes run. However, PVM Smart Learning reserves the right to alter or reschedule programmes, timings, speakers, fees or venues without prior notice for whatever reason.  In the event of any change or cancellation of a course, our liability shall be restricted to offering a placement on any future course.

Acceptable Use Policy


  1. Policy

    This policy is applicable to all registered PVM Smart Learning delegates with access to PVM Smart Learning infrastructure and related services. Acceptance of this policy is a prerequisite for course registration. This policy is applicable to the entire PVM Smart Learning IT infrastructure including all PVM Smart Learning systems, computers, networks and servers, also including all global sites where PVM Smart Learning courses are held. This policy is in place to protect delegate and PVM Smart Learning. Inappropriate use exposes PVM Smart Learning to risks including virus attacks, compromise of network systems and services, and legal issues. All IT systems, including but not limited to computer equipment, software, operating systems, storage media, network accounts providing electronic mail, world wide web browsing are the property of PVM Smart Learning.

  2. Requirements
    1. General Usage and Ownership
      1. Delegates must be aware that the data they create on the corporate systems remains the property of PVM Smart Learning. To protect PVM Smart Learning's IT infrastructure the confidentiality of any personal information stored on any network device belonging to PVM Smart Learning cannot be guaranteed.
      2. Delegates accept that access control: user access will be based on least privilege and need only basis.
      3. All IT systems and services must be used primarily for learning as directed by your course leader.
      4. Leaving the machines unattended or unlocked with user accounts logged in.
      5. Revealing your account(s) and password(s) to others, either to PVM Smart Learning or non-PVM Smart Learning delegates/individuals.
      6. Any use of system and services that may damage the reputation of the PVM Smart Learning is prohibited e.g. defamatory or harassing comments, intended to intimidate or oppress.
      7. Under no circumstances is a delegate of PVM Smart Learning authorised to engage in any activity that is known or found to be illegal under local or international law while utilizing PVM Smart Learning owned resources.
    2. Internet Usage
      1. All internet access must be routed through Proxy Server.
      2. Direct internet access bypassing the proxy server is strictly prohibited.
      3. Delegates accept that internet access is strictly controlled by PVM Smart Learning.
    3. System and Networks

      Under system and network activities the following is strictly prohibited:

      1. Violating the rights of any person or company protected by copyright, trade secret, patent or other intellectual property, or similar laws or regulations, including, but not limited to, the installation or distribution of "pirated" or other software products that are not appropriately licensed for use by PVM Smart Learning.
      2. Unauthorised copying of copyright material including, but not limited to, digitisation and distribution of photographs from magazines, books or other copyrighted sources, copyrighted music, and the installation of any copyrighted software for which PVM Smart Learning or the end user does not have an active license for is strictly prohibited.
      3. Exporting software, technical information, encryption software or technology, in violation of international or regional export control laws, is illegal. Introducing malicious programs into the network or IT infrastructure (e.g., viruses, worms, Trojan horses, e-mail bombs, rootkits, advanced persistent threats etc.).
      4. Disabling antivirus programmes running on the PCs while accessing PVM Smart Learning information.
      5. Making fraudulent offers of products, items, or services originating from any PVM Smart Learning account.
      6. Effecting security breaches or disruptions of network communication. Security breaches include, but are not limited to, accessing data of which the delegate is not an intended recipient or logging into a server or account that the delegate is not expressly authorised to access. For purposes of this section, "disruption" includes, but is not limited to, network sniffing, ping floods, packet spoofing, denial of service, and forged routing information for malicious purposes.
      7. Circumventing user authentication or security of any host, network or account.
      8. Interfering with or denying service to any user other than the delegate's host (for example, denial of service (DoS) attack).
      9. Using any program/script/command, or sending messages of any kind, with the intent to interfere with, or disable, a user's terminal session, via any means, locally or via the Internet/Intranet/Extranet.
      10. Storing PVM Smart Learning data on any unauthorised device.

Governing Law and Jurisdiction


This Agreement shall be governed by the laws of England and Wales and any dispute concerning it or its interpretation shall be adjudicated in that jurisdiction.